At Lift-Off Design Studio, we are committed to providing exceptional support to help your project succeed. Our team is here to answer questions, resolve issues, and ensure a smooth experience from start to finish.
1. How to Contact Support
You can reach our support team via:
- Email: liftoffdesignstudio@gmail.com
- Phone: (303) 941-4930
- Contact Form: Submit your inquiry here
We typically respond within 24–48 hours on business days.
2. Support Scope
We provide support for:
- Questions related to ongoing projects and services.
- Technical issues with websites, branding assets, or marketing campaigns.
- Guidance on using or maintaining websites we design.
Note: Support does not include troubleshooting issues unrelated to our services, third-party software not implemented by us, or modifications outside the scope of the original project agreement.
3. Hours of Support
Our support team is available:
- Monday – Friday: 9:00 AM – 5:00 PM MST
- Weekends & Holidays: Support may be limited; please contact us for urgent requests.
4. Response & Resolution
- We prioritize timely responses and aim to provide solutions or guidance as quickly as possible.
- Complex issues may require additional time; we will keep you updated throughout the process.
5. Ongoing Maintenance & Support Packages
Lift-Off Design Studio offers optional maintenance and support packages for clients who want continuous updates, monitoring, and technical assistance for their websites or marketing campaigns. Contact us to learn more about available packages and pricing.
6. Contact Us
For all support inquiries:
Lift-Off Design Studio
Email: liftoffdesignstudio@gmail.com
Phone: (303) 941-4930
Address: Superior, Colorado